Engage helps clients in the water, energy, financial services, legal and public sectors to better understand the people they interact with, lend to, or see as their responsibility.

We bridge the gap with customers who have not proactively kept in touch, but may be in need of support. This vital service enables clients to determine and offer the most appropriate support path and recovery strategies for individuals according to their circumstances.

Our agents use bespoke handheld technology to deliver a professional evidence-based service, capturing photographs, signatures and all the required information, including audio recordings.

We also check meters and take readings during each visit to ensure accurate billing.

Benefits:

• Access to over 280 Multi-skilled Field Resolution Officers
• Multiple sector, market leading industry experience
• Request visit dates and times based on data
• Obtain up to date meter readings for accurate billing as well as full meter checks
• Ability to add bespoke requirements to visits
• Agent training, information packs and correspondence tailored to clients
• Voice Agent Recording Software (audio recordings on all visits)
• GPS tracking and time stamp location of agents
• Dedicated account manager works with clients to ensure our core values are aligned
• Work in partnership with a provider who wants to support you and your customer base
• Work with clients to create a strategy that compliments their internal processes, supporting their customers and ensuring a seamless brand extension.