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Celebrating collaboration and excellence: Durham County Council & NSL win British Parking Awards! 

We are thrilled to announce that the partnership between Durham County Council (DCC) and NSL, have won the prestigious Back Office Award and was shortlisted for the Parking Team of the Year Award at the British Parking Awards 2024!

Team Leaders and Key Members: 

  • Peter Broxton, DCC Parking and Transport Infrastructure Team Leader 
  • Scott Wallace, NSL Client Account Manager 
  • Jenny Thomas, Parking Services Supervisor (DCC) 
  • Rachel Croft, Parking & Information Officer (DCC) 
  • Lynn Bromley, Operations Manager (NSL) 
  • Glen Turnbull, Enforcement Manager (NSL) 

Our partnership in action: 

For over 24 years, Durham County Council and NSL have worked hand-in-hand to deliver a customer-focused parking service. Together, we manage a wide range of parking and enforcement services, including: 

  • Civil Parking Enforcement: Ensuring compliance and safety. 
  • Bus lane enforcement: Maintaining clear and accessible bus routes. 
  • Moving traffic enforcement: Addressing traffic issues for improved road safety. 
  • Park & Ride services: Enhancing sustainable transport options. 
  • Blue Badge enforcement: Tackling misuse to support those who genuinely need it. 

Innovations and achievements: 

  • Pay by Phone: Introduced as a touch-free payment solution during the COVID-19 pandemic, while still offering cash options for customer convenience. 
  • PermitSmarti: A new virtual permit system to streamline the permit application process and reduce the carbon footprint. 
  • ChallengeSmarti: A cloud-based system providing motorists with enhanced transparency and efficiency in handling PCN challenges. 
  • Road User Charge: Upgraded back-office systems for improved enforcement and pedestrian safety in Durham’s historic peninsula. 
  • Camera Car: Evaluating the feasibility of camera car enforcement to improve compliance around schools. 
  • Moving traffic enforcement: Leading the way outside London with new enforcement powers and improving road safety. 

A commitment to excellence: 

We are dedicated to continuous improvement, evident in our proactive approach to staff training, customer service, and innovative solutions. Our commitment to teamwork, safety, and community engagement has made a significant impact. 

Thank you to everyone involved for your hard work and dedication. We look forward to celebrating these achievements and continuing to deliver exceptional parking services to our community! 

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0333 320 1822

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0333 3206 200

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Customer support

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0333 320 1822

Our opening hours are 8 AM to 8 PM Monday to Friday, 8 AM to 4 PM on Saturdays.

Contact by post:

It is always quicker and easier to contact us by phone or email. If you do need to send us anything in the post, please send it to:

Marston, PO Box 324,
Rossendale, BB4 0GE

To pay by post, send a postal order, cheque or banker’s draft, made payable to ‘Marston’ to the address above. Make sure that you write your name and our reference number on anything you send us and if sending us a payment, on the back of the postal order, cheque or banker’s draft so we know what the payment is for.

If you are an Engage Services customer,

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If you have received a Penalty Charge Notice (PCN) you must follow the instructions on the reverse of the notice which contains full contact details for the applicable enforcing authority.

Transfer Up instruction form

This service allows you to apply for County Court Judgments to be transferred to the High Court for enforcement.

Writ of delivery instruction form

Our Enforcement Officers are well equipped and experienced in recovering all types of fixed assets whether it be a single car or fleet.

Money judgment enforcement form

We can enforce judgments obtained in the High Court and almost any judgment issued in the County Court.

Commercial forfeiture instruction form

Landlords may instruct us to take peaceful possession of their commercial property.

CRAR enforcement form

Instruct us to recover commercial rent arrears.

Trespasser removal enforcement form

We can handle the process quickly and resolutely. Our dedicated team will attend the scene on receipt of the warrant and effect eviction without delay.

Residential possession enforcement form

Instruct us for evicting residential tenants.

Process serving and tracing instruction form

We specialise in process serving throughout England and Wales. Court and legal documents are served on a same day-basis when required. We also undertake trace enquiries.

Employment Tribunal Enforcement Form

Instruct us to enforce employment tribunal awards. We can apply to the court to register the award as a Judgment.

European Enforcement Order Instruction Form

If you have a Judgment from a Country outside of the Jurisdiction of England and Wales but where the Debtor resides in England and Wales then we can assist you.

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