Search
Close this search box.

Celebrating our Mental Health First Aiders

The recent statistics on mental health speak for themselves; one in four people experience mental health issues each year and one in five take a day off due to stress. At Project Centre, we’re committed to supporting employees who may be struggling and reduce the stigma around mental health illnesses. 

Our 2020 staff survey, carried out during the pandemic, brought more attention to mental health. The global pandemic significantly impacted individuals’ mental wellbeing. People were navigating unprecedented challenges, such as remote work arrangements, uncertainty and isolation.  A group of our employees, supported by the senior leadership team, decided to undertake level 2 Mental Health First Aid (MHFA) training to learn how they could support colleagues who may be struggling.  

By providing signposting to further resources and a listening ear, our mental health first aiders presence reflects our progressive workplace dynamics, emphasising the holistic care of employees and acknowledging that a healthy mind is fundamental to a thriving and resilient workforce in today’s complex and rapidly changing world. 

The Mental Health First Aider training

The group embarked on a full day training which, led by an accredited Nuco training instructor, qualified them to:

  • Be the main point of contact for anyone who is struggling with their mental health
  • Identify early signs and symptoms of mental health struggles
  • Reduce the stigma attached to mental health and raise awareness of wellbeing tips
  • Start supportive and non-judgemental conversation with those who may be struggling
  • Signpost and encourage appropriate professional support where needed

The initiatives

Over the past three years, our Mental Health First Aiders helped us fight the stigma around wellbeing at work. Right after their training, the group created an action plan which was presented to our senior leadership team. The MHFAs also met with other Project Centre’s internal groups, the Women’s Learn and Development Network and the Equality, Diversity and Inclusion Group, to garner support. 

As a first action, the MHFAs drafted a mental health at work policy. The policy brought in the introduction of wellbeing timesheet codes for employees, allowing them to book wellbeing absences. This also help us to monitor wellbeing levels across our business. Our MHFAs also widely supported the introduction of a flexible working policy. 

To raise awareness and reduce any social or self-stigma around mental health illnesses, the MHFAs drafted posters and monthly emails tips for all their colleagues. 

They also organised companywide talks on wellbeing. These included conversations with professionals, such as members of Mind UK. They talked about how to start supportive conversations as well as understanding mental illnesses and recognising symptoms. 

To encourage colleagues to connect with each other, the MHFAs introduced “Brew can do it.” This is a monthly coffee morning where people can take an hour out of their day to have coffee and chat. This is helping our people to connect and relieve the stress of work.  

The impact

The MHFA are making tangible improvements towards an even more inclusive company culture. In just over two years, our recent staff survey showed great results, including:

  • 90% of staff saying they are aware of who the Mental Health First Aiders are
  • 88% saying their line manager is considerate of their life outside of work 
  • 92% thinking flexible working has had a positive impact on their work life balance. 

On average, our MHFAs receive one support call a week. Although we know more can always be done to support wellbeing at work, we are proud of what we’ve achieved so far.  

Last year, 19 new employees completed their level 2 training, with more showing interest in joining the next training sessions.  Our parent company, Marston Holdings, is now dedicated to establishing a larger MHFA group across all its entities, reinforcing a company-wide commitment to fostering a better work environment for everyone.

Make a payment

Other ways to pay Marston:

0333 320 1100

Marston - 24-hour automated payment line

0333 320 1822

Speak to Marston team to make a payment or to discuss your circumstances

Engage logo

For payments to Engage Services:

0333 3206 200

Speak to Engage Services team to make a payment

Customer support

Speak to Marston team to make a payment or discuss your circumstances:

0333 320 1822

Our opening hours are 8 AM to 8 PM Monday to Friday, 8 AM to 4 PM on Saturdays.

Contact by post:

It is always quicker and easier to contact us by phone or email. If you do need to send us anything in the post, please send it to:

Marston, PO Box 324,
Rossendale, BB4 0GE

To pay by post, send a postal order, cheque or banker’s draft, made payable to ‘Marston’ to the address above. Make sure that you write your name and our reference number on anything you send us and if sending us a payment, on the back of the postal order, cheque or banker’s draft so we know what the payment is for.

If you are an Engage Services customer,

click here for help,

or to speak to one of our team, call

0333 320 6200

.

If you have received a Penalty Charge Notice (PCN) you must follow the instructions on the reverse of the notice which contains full contact details for the applicable enforcing authority.

Transfer Up instruction form

This service allows you to apply for County Court Judgments to be transferred to the High Court for enforcement.

Writ of delivery instruction form

Our Enforcement Officers are well equipped and experienced in recovering all types of fixed assets whether it be a single car or fleet.

Money judgment enforcement form

We can enforce judgments obtained in the High Court and almost any judgment issued in the County Court.

Commercial forfeiture instruction form

Landlords may instruct us to take peaceful possession of their commercial property.

CRAR enforcement form

Instruct us to recover commercial rent arrears.

Trespasser removal enforcement form

We can handle the process quickly and resolutely. Our dedicated team will attend the scene on receipt of the warrant and effect eviction without delay.

Residential possession enforcement form

Instruct us for evicting residential tenants.

Process serving and tracing instruction form

We specialise in process serving throughout England and Wales. Court and legal documents are served on a same day-basis when required. We also undertake trace enquiries.

Employment Tribunal Enforcement Form

Instruct us to enforce employment tribunal awards. We can apply to the court to register the award as a Judgment.

European Enforcement Order Instruction Form

If you have a Judgment from a Country outside of the Jurisdiction of England and Wales but where the Debtor resides in England and Wales then we can assist you.

New business enquiry - Marston Holdings

Get in touch with our specialist team

New business enquiry - ParkTrade

Get in touch with our specialist team

New business enquiry - Engage

Get in touch with our specialist team

New business enquiry - NSL

Get in touch with our specialist team

New business enquiry - Videalert

Get in touch with our specialist team

Contact us

Debt recovery and enforcement services

Client support

Scott and Co logo

For more information

Scott & Co (Scotland) LLP

9 Melville Crescent Edinburgh, EH3 7LZ

0333 3206 871

Business enquiries

Business enquiries form

Use our online form and a member of our team will be in touch as soon as possible.

Client support

ParkTrade logo

For more information

ParkTrade Europe AB

Sturegatan 16, 114 36 Stockholm, Sweden

+46 8 663 54 00

Business enquiries

+44 333 3202 985

Media enquiries

Business enquiries form

Use our online form and a member of our team will be in touch as soon as possible.

Client support

Marston Holdings Logo

For more information

Marston Holdings

Rutland House, 8th Floor, 148 Edmund street, Birmingham, B3 2JR.

0333 3203 355

Business enquiries

0333 3202 985

Media enquiries

Business enquiries form

Use our online form and a member of our team will be in touch as soon as possible.

Client support

Project Centre logo

For more information

Project Centre Limited

0330 1358 950

Business enquiries

Business enquiries form

Use our online form and a member of our team will be in touch as soon as possible.

Client support

Project Centre logo

For more information

Project Centre Limited

0330 1358 950

Business enquiries

Business enquiries form

Use our online form and a member of our team will be in touch as soon as possible.

Client support

Project Centre logo

For more information

Project Centre Limited

0330 1358 950

Business enquiries

Business enquiries form

Use our online form and a member of our team will be in touch as soon as possible.

Client support

Project Centre logo

For more information

Project Centre Limited

0330 1358 950

Business enquiries

Business enquiries form

Use our online form and a member of our team will be in touch as soon as possible.

Client support

Project Centre logo

For more information

Project Centre Limited

0330 1358 950

Business enquiries

Business enquiries form

Use our online form and a member of our team will be in touch as soon as possible.

Client support

Project Centre logo

For more information

Project Centre Limited

0330 1358 950

Business enquiries

Business enquiries form

Use our online form and a member of our team will be in touch as soon as possible.

Client support

Marston Holdings Logo

For more information

Marston High Court

5th Floor, 148 Great Charles Street, Queensway, Birmingham, B3 3HT

0333 3202 549

Business enquiries

Contact by post:

5th Floor, 148 Great Charles Street, Queensway
Birmingham, B3 3HT
DX 13014 Birmingham.

Business enquiries form

Use our online form and a member of our team will be in touch as soon as possible.

Client support

Engage logo

For more information

Engage

Wavell House, Holcombe Road, Rossendale BB4 4NB

0333 320 6200

Business enquiries

Business enquiries form

Use our online form and a member of our team will be in touch as soon as possible.

Client support

NSL logo

For more information

NSL Limited

12th Floor, One America Square, London, EC3N 2LS

If you have received a Penalty Charge Notice (PCN) you must follow the instructions on the reverse of the notice which contains full contact details for the applicable enforcing authority.

0333 3203 355

Business enquiries

NSL checking - Identity Verification Service

Business enquiries form

Use our online form and a member of our team will be in touch as soon as possible.

Client support

Videalert logo

For more information

Videalert Limited

The Clock House, 87 Paines Lane, Pinner, Middlesex, HA5 3BY

Business enquiries form

Use our online form and a member of our team will be in touch as soon as possible.

Client support

Project Centre logo

For more information

Project Centre Limited

0330 1358 950

Business enquiries

Business enquiries form

Use our online form and a member of our team will be in touch as soon as possible.

Client support

Project Centre logo

For more information

Project Centre Limited

0330 1358 950

Business enquiries

Business enquiries form

Use our online form and a member of our team will be in touch as soon as possible.